Refund Policy
Thank you for choosing Balang. We strive to provide the best possible service to help you prepare for the IELTS exam and improve your language skills. Please read our refund policy carefully before making a purchase.
General Policy We understand that circumstances may arise where you need to request a refund. While we generally do not offer refunds for digital products and services, we review refund requests on a case-by-case basis. We reserve the right to approve or deny any refund request at our sole discretion.
Eligible Refund Requests Refunds may be considered under the following circumstances:
- You were charged incorrectly or multiple times for the same transaction.
- You experienced technical issues preventing access to our services that our support team was unable to resolve.
- You did not receive the service or product you purchased due to an error on our end.
Non-Refundable Cases Refunds will generally not be issued in the following cases:
- You changed your mind after purchase.
- You no longer wish to use the service for personal reasons.
- Failure to cancel a subscription before the next billing cycle.
- Partial use of a subscription or service.
Subscription Cancellations If you wish to cancel your subscription, you may do so at any time through your account settings. You will retain access to the service for the remainder of your current billing period. Cancellation does not entitle you to a refund for any unused portion of the subscription.
How to Request a Refund To request a refund, please contact our support team with the following details:
- Your account email address
- Order number or transaction details
- Reason for the refund request
- Any supporting evidence (if applicable)
Our team will review your request and respond as soon as possible. If your refund is approved, it will be processed within a reasonable timeframe, and the amount will be credited back to your original payment method.
Contact Us. If you have any questions regarding our refund policy, please reach out to us through the links at the bottom of the page.
Balang reserves the right to modify this refund policy at any time without prior notice.